The pandemic savings illusion

The pandemic savings illusion

The pandemic savings illusion by Linda Balkema Business & Finance Earlier in the year, optimistic headlines appeared about how many of us might be able to save more as lockdown would prevent us from going about our normal spending ways.1 While this may be the case...
CX matters

CX matters

CX matters by Jamie Thorpe Business & Finance Winning in the experience economy Delivering great customer experience is at the heart of every business, and the customer is king, right? Well, not always. The world has changed in 2020. In addition to COVID-19, we...