The pandemic savings illusion

The pandemic savings illusion

The pandemic savings illusion by Linda Balkema Business & Finance Earlier in the year, optimistic headlines appeared about how many of us might be able to save more as lockdown would prevent us from going about our normal spending ways.1 While this may be the case...
Retail in lockdown

Retail in lockdown

Retail in lockdown by Tim Denison Business & Finance Like many other sectors, retailing has never endured a more challenging year. Almost from the off the going got tough. Storms Ciara, Dennis and Jorge combined to make February the wettest on record, coinciding...
Crisis – the catalyst for rapid innovation

Crisis – the catalyst for rapid innovation

Crisis – the catalyst for rapid innovation by Pippa Bailey and Murat Demiral Business & Finance “Necessity is the mother of invention” – Plato History has demonstrated that some of the most ground-breaking and enduring innovations have been driven by a crisis, be...
The decline of formality

The decline of formality

The decline of formality by Billie Ing Business & Finance The year of COVID-19 has also been the year of Zoom, as our behaviours changed overnight. To what extent these changes will stick has been one of the central questions for us this year. Our work suggests...
CX matters

CX matters

CX matters by Jamie Thorpe Business & Finance Winning in the experience economy Delivering great customer experience is at the heart of every business, and the customer is king, right? Well, not always. The world has changed in 2020. In addition to COVID-19, we...